FAQs

IF YOU FACE ANY PROBLEM ABOUT OUR COMPANY WHICH NAME IS AL-FALAH JOURNEY SO WE CAN EASILY HELP YOU AND SOLVE YOUR PROBLEM

What Steps are involved in Transport booking?

Navigate to the booking page and press the “book now” button. In front of you, a window appears. Enter your name, phone number, and email address, and Choose your route and date, as well as the number of members based on their ages. Then select your vehicle. Upload your flight ticket and select a pickup time. Then, choose Makkah or Madina Ziyarat. Then press the submit button. Before clicking the submit button, double-check that you have entered the correct information.

What Steps are involved in Hotel booking?

Navigate to the Hotel Bookings page. On that page, a form appears. Fill in first and last names, email address, phone number, and city. Choose your hotel type, county, and arrival and departure dates. The number of adults and children. Then, choose the number of nights at the hotel and your preferred room. If you require anything else, type your customized message here. Then press the submit button.

How do I know when a reservation is confirmed?

We will send you a text message or email to confirm your reservation. To ensure you get future
emails from us, please add our email address to your safe sender list.

I need the phone number and address of the hotel I booked. Where can I find them?

In your email of confirmation, the hotel you reserved will provide its phone number and address.
Please call our customer care at 1-800-123-4567 if you are unable to locate your confirmation
email, and we would be pleased to assist you.

How can I switch hotels if necessary?

You can get in touch with our customer care, and they’ll be pleased to help you choose a hotel that
fits your requirements and price range.

How do I put a specific request for a room with a view of the Kaaba, the Prophet's Mosque, etc.?

When booking your accommodation, you can make a specific request for a room with a view.
Simply state if you want a room with a view of the Kaaba, the Prophet’s Mosque, or any other
particular landmark you would want to see in the Special Request area.

Which hotels are included in your packages?

Our hotel packages are created to fit every budget, from luxurious 5-star accommodations to more
affordable 3-star lodging. To meet your unique needs, we can also create a package specifically for
you. For additional information, kindly get in touch with our sales staff.

Are there any hidden fees in the package?

Absolutely no hidden costs are included in any of our services. Everything is open and
transparent. Before making a booking, you will be fully aware of what you are paying for.

How long does it take to obtain a visa for the Umrah?

Depending on the manner of application and other variables, the typical wait time for an Umrah
visa is between .one and three weeks

Book Your Journey With Us !!!